Shipping & Returns

Delivery options and costs

We currently ship to addresses within the United States, including PO boxes. The delivery options available for your address, and their prices, are always shown at checkout before you pay.

• Standard tracked delivery — usually 3–5 business days after dispatch. Free on orders over $140.
• Express tracked delivery — usually 1–2 business days after dispatch, where available.

Delivery estimates are provided by our carriers and are not guaranteed. Delays can occasionally happen during peak periods or severe weather.

Order processing

Orders placed before 1pm ET, Monday to Friday, are usually dispatched the same business day. Orders placed after 1pm, at weekends or on public holidays are dispatched the next business day.

You’ll receive an email confirming your order, followed by a second email with tracking details once your parcel is on its way.

Tracking your order

Use the link in your dispatch email to follow your parcel, or see the status of every order in My account. If tracking hasn’t updated for more than three business days, please contact us and we’ll look into it with the carrier.

Returns

For hygiene and safety reasons, we can only accept returns of products that are unopened and still sealed. You can return eligible items within 30 days of delivery.

To start a return:

• Email us at [email protected] with your order number and the items you’d like to return.
• We’ll reply within one business day with your return instructions and address.
• Pack the unopened items securely and send them back using a tracked service.

Unless the item was faulty or sent in error, return postage is your responsibility.

Refunds

Once your return arrives and has been checked, we’ll email you to confirm and refund the price of the returned items to your original payment method. Refunds are usually processed within 5 business days of receiving the return; your bank may take a few more days to show the credit.

Original delivery charges are refunded only when the return is due to our error or a faulty product.

Damaged, faulty or incorrect items

If your order arrives damaged, a seal is broken, or we sent the wrong item, please contact us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including delivery costs — you won’t need to pay for return postage.

Lost parcels

If your tracking shows your order as delivered but you haven’t received it, check with neighbours and around your property first, then contact us within 7 days. We’ll open an investigation with the carrier and, where the parcel can’t be found, send a replacement or refund.

Changes and cancellations

Need to change your address or cancel an order? Contact us as soon as possible. If your order hasn’t been dispatched yet we’ll update or cancel it and refund you in full. Once an order has shipped, it can be returned under our returns policy above.